【2023 Latest】820-605 CSM: Cisco Customer Success Manager Exam Preparation

The 820-605 CSM (Cisco Customer Success Manager) exam is a certification exam offered by Cisco for individuals who want to validate their skills in customer success management. The exam is intended for professionals who are responsible for ensuring customer success and driving customer outcomes, such as customer success managers, account managers, and sales professionals. This exam tests a candidate's knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.

Some of the common topics covered under the 820-605 CSM exam include:

• 1.0 Customer Success Industry:

This topic covers an overview of the customer success industry and its evolution. It includes understanding the role of a customer success manager and the skills required to be effective in the role. It also covers the key trends and challenges in the industry.

• 2.0 Success Plan Creation:

This topic covers the process of creating a customer success plan. It includes understanding the customer's business goals and objectives, defining key performance indicators (KPIs), and creating a roadmap to help the customer achieve their goals. It also includes understanding how to communicate the success plan to stakeholders and how to measure success.

• 3.0 Barrier Management:

This topic covers the process of identifying and managing barriers to customer success. It includes understanding the different types of barriers that can impact success, such as organizational, technical, and people-related barriers. It also covers strategies for overcoming these barriers and ensuring that the customer is on track to achieve their goals.

• 4.0 Customer Success Management:

This topic covers the core principles of customer success management. It includes understanding how to build strong relationships with customers, how to identify and manage customer risks, and how to drive customer adoption and engagement. It also covers the importance of customer feedback and how to use it to continuously improve the customer experience.

• 5.0 Expand Opportunities and Renewal:

This topic covers strategies for expanding customer opportunities and driving renewal. It includes understanding how to identify and capitalize on upsell and cross-sell opportunities, how to drive customer advocacy, and how to manage the renewal process. It also covers how to use data to identify areas for improvement and drive customer retention.

820-605 CSM Exam Overview

    Exam Code: 820-605 CSM

    Exam Name: Cisco Customer Success Manager

    Exam Duration: 90 minutes

    Exam Cost: $250 USD

    Exam Language: English

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