【2023 Latest】500-440 UCCED: Designing Cisco Unified Contact Center Enterprise Exam Preparation

The 500-440 UCCED (Designing Cisco Unified Contact Center Enterprise) exam is a certification exam offered by Cisco for individuals who want to validate their skills in designing Cisco Unified Contact Center Enterprise (CCE) solutions. This exam is designed to test the candidate's knowledge and understanding of the various components that make up the Cisco Unified CCE solution, as well as their ability to design and implement a Cisco Unified CCE solution that meets customer requirements.

Some of the common topics covered under the 500-440 UCCED exam include:

• 1.0 Describe the Features and Functionality of the Cisco Unified CCE Solution:

This topic covers an overview of the Cisco Unified CCE solution and its components, such as Cisco Unified Contact Center Enterprise, Cisco Unified Intelligence Center, Cisco Finesse, and Cisco Unified CVP. It also includes the key features and benefits of the solution and how it can improve the customer experience.

• 2.0 Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution:

This topic covers the design considerations for integrating Cisco Unified Communications Manager (CUCM) into a Cisco Unified CCE solution. It includes topics such as CUCM dial plan, call routing, and call control, as well as configuration best practices and guidelines.

• 3.0 Identify the Network Design Considerations in a Cisco Unified CCE Solution:

This topic covers the design considerations for the network infrastructure supporting a Cisco Unified CCE solution. It includes topics such as network topology, quality of service (QoS), security, and high availability, as well as best practices and guidelines.

• 4.0 Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution:

This topic covers the design considerations for the different components of a Cisco Unified CCE solution, such as Cisco Unified ICM (Intelligent Contact Management), Cisco Finesse, Cisco Unified CVP (Customer Voice Portal), and Cisco Unified Intelligence Center. It includes topics such as system requirements, call flow design, and configuration best practices.

• 5.0 Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components:

This topic covers the process of sizing the hardware and software resources required for a Cisco Unified CCE solution. It includes topics such as capacity planning, scalability, and system performance, as well as best practices and guidelines.

• 6.0 Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components:

This topic covers the virtualization of the hardware and software resources required for a Cisco Unified CCE solution. It includes topics such as virtualization technologies, server hardware, and resource allocation, as well as best practices and guidelines.

500-440 UCCED Exam Overview

    Exam Code: 500-440 UCCED

    Exam Name: Designing Cisco Unified Contact Center Enterprise

    Exam Duration: 75 minutes

    Exam Cost: $300 USD

    Exam Language: English

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