【2023 Latest】500-450 UCCEIS: Cisco Unified Contact Center Enterprise Exam Preparation

The 500-450 UCCEIS (Implementing and Supporting Cisco Unified Contact Center Enterprise) exam is a certification exam offered by Cisco that focuses on the implementation and support of the Cisco Unified Contact Center Enterprise (UCCE) solution. By passing the 500-450 UCCEIS exam, professionals can demonstrate their expertise in implementing and supporting UCCE solutions. Help professionals advance their careers in the field of contact center solutions and increase their value to organizations looking to implement these solutions.

Some of the common topics covered under the 500-450 UCCEIS exam include:

• 1.0 Fault Tolerant Characteristics of the Cisco UCCE Solution:

This topic covers the features and characteristics of the Cisco UCCE solution that ensure fault tolerance, including Cisco Unified Customer Voice Portal, Cisco Unified Intelligence Center, and Cisco Finesse.

• 2.0 Installation Process for ICM Components:

This topic covers the installation process for the various components of the Cisco UCCE solution, including Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse.

• 3.0 Call Flow Scripting Process:

This topic covers the call flow scripting process in Cisco Unified ICM and Cisco Unified CVP for the Cisco UCCE solution, including call type, queue, and script definitions.

• 4.0 Understanding Cisco Unified CCE Tools:

This topic covers the various tools included in the Cisco Unified CCE solution, including Cisco Unified ICM, Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse.

• 5.0 Identify Cisco Unified ICM, Cisco Unified CVP, and Cisco Finesse:

This topic covers the identification and understanding of the various components of the Cisco Unified CCE solution, including Cisco Unified ICM, Cisco Unified CVP, and Cisco Finesse.

• 6.0 Understanding Agent Supervision Issues and Considerations:

This topic covers the issues and considerations related to agent supervision in the Cisco Unified CCE solution, including agent state, agent teams, and agent skill groups.

• 7.0 Understanding Solution Call Flow Issues and Considerations:

This topic covers the issues and considerations related to the call flow in the Cisco Unified CCE solution, including call types, queuing, and routing.

500-450 UCCEIS Exam Overview

    Exam Code: 500-450 UCCEIS

    Exam Name: Implementing and Supporting Cisco Unified Contact Center Enterprise

    Exam Duration: 75 minutes

    Exam Cost: $300 USD

    Exam Language: English

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